Patient Communications Specialist
PaceMate™ Communications Specialist (full-time)
Primary Location: All U.S. Locations (remote)
JOB SUMMARY
The PaceMate™ Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.
PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage.
ESSENTIAL FUNCTIONS
- Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
- Demonstrates excellent verbal, written, and electronic communication skills
- Initiates, receives, and documents interactions with patients
- Completes data entry and appointment scheduling in multiple information systems
- Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
- Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
- Demonstrates ability to multi-task, organize, and prioritize work autonomously
- Collaborates with internal departments to meet customer's needs
- Assists leadership with projects as directed
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred
- Ability to always remain professional and courteous with customers
- Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
- Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
- Experience working effectively and productively within a remote environment preferred
- Flexibility to work occasional evenings, holidays, and weekends as needed
Company Description: PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.
REQUIRED EQUIPMENT
- Must have access to stable, reliable internet access
REPORTING RELATIONSHIPS
Supervised by: Director, Communications Team
Supervises: None
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.