Director of Clinical Services
Primary Location: U.S.
JOB SUMMARY
The Director of Clinical Services, will be responsible for the growth and management of the existing clinical team. This Director level position is a great opportunity to become a key member of an organization with cutting edge technology solutions for remote patient care. Must have an excellent understanding of the cardiac rhythm device and remote monitoring space to effectively support cross-functional teams. This remote position demands a strong work ethic and the ability to work independently and productively. The Director of Clinical Services works closely with operational leadership to drive PaceMate’s innovative and world-class approach to remote cardiac care.
Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
- Oversee daily operations of the clinical team.
- Collaborate with clinical management to identify and target areas for workflow and process improvement.
- Recruit, hire, and onboard clinical staff as defined by operational objectives.
- Implement guidelines for employee evaluations, recruitment, and promotion.
- Oversee employee productivity and personal/career growth.
- Work closely with the Director of Education to streamline the new hire training process and coordinate continuing education of the clinical team.
- Lead strategic initiatives to improve scalability, agility, and efficiency that align with operational goals.
- Work closely with operational leadership to define our clinical strategy, including initiatives such as measuring and improving clinical outcomes, organizational design and staffing, client satisfaction, and clinician utilization.
- Own the approach of keeping the clinical leadership team informed and up to date on operational changes.
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
- Bachelor’s degree required; science/health-related field is preferred
- Minimum 2 years of experience in management required
- Excellent written/verbal communication skills
- Working knowledge of cardiac device and remote monitoring best practice experience preferred
- Strong analytical skills, with experience in data analysis and interpretation to drive business decisions and process improvements
- Excellent written, electronic and oral communication and presentation skills
- Ability to manage multiple priorities, while maintaining attention to detail
- Experience working effectively within a remote, matrixed environment, specifically in a healthcare setting preferred
- Passion for developing processes, managing teams, and driving results
- Process or quality improvement skills
- Excellent computer skills (Microsoft Office Suite, Teams, Zoom)
- Demonstrated technical skills a plus
LICENSURE/CERTIFICATION
- IBHRE certification a plus
Must have stable, reliable internet access.
REPORTING RELATIONSHIP
Supervised by: SR VP of Clinical Operations
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.