• Own the integrations product area end-to-end: discovery, requirements, prioritization, delivery, and post-launch iteration.
• Own and maintain the documentation and technical standard for EMR integrations; partner with Implementation, who delivers against that standard.
• Specify integrations at the level of data models, field mappings, feed structures, API contracts, error handling, and failure modes, not just outcomes.
• Evaluate existing data feeds for unrealized capability and build the case and the requirements for exploiting them.
• Provide the technical assessment that informs third-party and vendor integration evaluations, in partnership with the decision-makers on those choices.
• Translate customer, clinical, implementation, and engineering input into build-ready requirements and acceptance criteria.
• Define success metrics at discovery and evaluate whether releases achieved them post-launch.
• Scope toward integrations and manufacturer APIs that do not yet exist, so the platform is positioned when they arrive.
• Own AI prompt and data-capture patterns within the integrations domain, in partnership with our AI team.
• Collaborate daily with engineering as an embedded partner.
• Use AI tools to prototype, synthesize research, and draft specs, PRDs, and release materials.
• Convert engineering deliverables into release notes and flag training and marketing follow-up.
• Maintain a high-level understanding of PaceMate products and services.
• Maintain appropriate levels of current knowledge and the ability to comprehend and apply policies.
• Follow practices of PaceMate Mission, Vision, and Customer Service standards.
• Adhere to the Code of Conduct and all Company Policies and Procedures.
• Analyze, access, input, and retrieve data.
• Report pertinent information and assist with tasks to support department operations toward achieving organizational goals.

• Integration work that was genuinely difficult: high-volume or near-real-time data feeds, proprietary or poorly documented formats, systems of record, or integrations where completeness and correctness mattered more than speed.
• Having owned an integration as a product: its data model, its specification, its documentation, and the standard other teams built against.
• Experience productizing an integration platform, connector framework, or partner API program.
• Experience evaluating and integrating third-party services into an existing product surface.
• Healthcare interoperability standards (HL7, FHIR) or EMR/EHR integration experience, and familiarity with HIPAA. Useful, but not expected. We are more interested in integration difficulty than industry background, and we actively welcome candidates whose integration experience comes from outside healthcare.
• Experience building or testing customer engagement or clinical workflow platforms.

• Bachelor’s degree in a related field, or an equivalent combination of experience.
• 3–5 years in product management, technical program management, solutions architecture, integration engineering, or a comparable role, with demonstrated end-to-end ownership of a feature, integration, or product area.
• Comfort working close to technical detail: able to read an API specification or a data feed schema and reason about what it does and does not support, and to hold your own in a design conversation with engineers.
• Experience producing technical documentation that other people worked from.
• Current, hands-on use of AI tools within a product workflow, with a work sample to show (prototype, spec, or research synthesis).
• Experience defining and evaluating product success metrics post-launch.
• Experience working cross-functionally with engineering, implementation, and go-to-market teams in a remote or virtual setting.
• Strong written communication skills, with a track record of clear product documentation.

• While performing the duties of this job, the employee will be consistently required to remain in a stationary position working at a computer, constantly operate a computer and other office equipment, and frequently communicate with customers and employees via voice and video.
• Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

• Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
• Connectivity: Maintain a reliable, high-speed internet connection at your residence.
• Geographic restriction: Must reside and work exclusively within the contiguous United States.
• Must legally be eligible to work in the United States.
• Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook.
• Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.
• May require limited travel based on the needs of the business.

About PaceMate®

PaceMate® is a patient-centered, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. Vendor-neutral and EMR-agnostic, PaceMate connects every major device manufacturer into a single platform that sits on top of any EHR.

More than 2.3 million patients are managed on the industry’s only research-grade cardiac dataset, validated by 33 peer-reviewed publications, powering AI-driven clinical and operational analytics. A managed patient services model extends clinic capacity and ensures every cardiac device patient is monitored, every time.

Learn more at PaceMate.com