Operational Project Manager
Remote
Full Time
Customer Success
Experienced
PaceMate® Operational Project Manager (full-time, 100% remote job)
Primary Location: U.S.
JOB SUMMARY
The PaceMate Operational (Customer Success) Project Manager position will play a crucial part in ensuring on boardings are completed successfully and in a timely manner, by facilitating effective communication, managing resources, and driving all stakeholders towards a common timeline. The primary role is to be the lead for on-boarding projects of new and existing customers. They will work closely with the internal PaceMate team members and key customer stakeholders to define project requirements, set goals, and create project plans and expected timelines for each facet of the project. They will assign tasks, track progress, and lead onboarding projects for new CIED clinics, ambulatory monitoring and heart failure clinics, while also collaborating with the PaceMate integrations team. Individual MUST HAVE PaceMateLIVE experience.
PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
REQUIRED EQUIPMENT
Must have stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: Director, Accounts Management
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE™. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
Primary Location: U.S.
JOB SUMMARY
The PaceMate Operational (Customer Success) Project Manager position will play a crucial part in ensuring on boardings are completed successfully and in a timely manner, by facilitating effective communication, managing resources, and driving all stakeholders towards a common timeline. The primary role is to be the lead for on-boarding projects of new and existing customers. They will work closely with the internal PaceMate team members and key customer stakeholders to define project requirements, set goals, and create project plans and expected timelines for each facet of the project. They will assign tasks, track progress, and lead onboarding projects for new CIED clinics, ambulatory monitoring and heart failure clinics, while also collaborating with the PaceMate integrations team. Individual MUST HAVE PaceMateLIVE experience.
PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
- Planning and organizing on boarding of new customers or upgrades for existing customers.
- Creating project plans, defining goals, and establishing strategies based on the customer’s needs, capabilities available resources.
- Communication and collaboration with internal and external stakeholders using technology to communicate and collaborate. This includes assigning tasks, providing feedback, and facilitating effective teamwork.
- Resource management: Allocating resources efficiently and ensuring they are utilized effectively throughout the project.
- Project assessment: identifying potential risks and issues that could affect the project's success, developing mitigation strategies and addressing challenges as they arise.
- Monitoring and tracking progress, intimately monitoring project timelines, milestones, and deliverables to ensure they are being met.
- Reporting and documentation: Providing regular status updates to internal and external stakeholders, documenting project progress, and preparing reports to assess project performance and identify areas for improvement.
- Adaptation and problem-solving: flexibility and adapting to changes in project scope or requirements. Addressing and solving pain points to keep the project on track.
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
- Experience with PaceMateLIVE software
- Strong understanding of cardiology practice workflow - specifically CIED remote / in-clinic, ambulatory monitoring and heart failure
- An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
- Highly organized
- Skilled communicator
- Comfortable working independently
- Experience with objection handling and conflict.
REQUIRED EQUIPMENT
Must have stable, reliable internet access.
REPORTING RELATIONSHIPS
Supervised by: Director, Accounts Management
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE™. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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