Patient Communications Specialist

Full Time
Mid Level

PaceMate™ Communications Specialist (full-time)

Primary Location: All U.S. Locations (remote)


The PaceMate™ Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.



  • Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
  • Demonstrates excellent verbal, written, and electronic communication skills
  • Initiates, receives, and documents interactions with patients
  • Completes data entry and appointment scheduling in multiple information systems
  • Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
  • Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
  • Demonstrates ability to multi-task, organize, and prioritize work autonomously
  • Collaborates with internal departments to meet customer's needs
  • Assists leadership with projects as directed



  • High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred
  • Ability to always remain professional and courteous with customers
  • Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
  • Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
  • Experience working effectively and productively within a remote environment preferred
  • Flexibility to work occasional evenings, holidays, and weekends as needed



  • Must have access to stable, reliable internet access


Supervised by: Director, Communications Team 
Supervises: None

Company Description: PaceMate™ is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*