Patient Communications Specialist

Remote
Full Time
Communications
Mid Level

PaceMate™ Communications Specialist (full-time)

Primary Location: All U.S. Locations (remote)

JOB SUMMARY

The PaceMate™ Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.

 

ESSENTIAL FUNCTIONS

  • Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
  • Demonstrates excellent verbal, written, and electronic communication skills
  • Initiates, receives, and documents interactions with patients
  • Completes data entry and appointment scheduling in multiple information systems
  • Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
  • Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
  • Demonstrates ability to multi-task, organize, and prioritize work autonomously
  • Collaborates with internal departments to meet customer's needs
  • Assists leadership with projects as directed

 

EDUCATION, TRAINING, AND EXPERIENCE

  • High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred
  • Ability to always remain professional and courteous with customers
  • Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
  • Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
  • Experience working effectively and productively within a remote environment preferred
  • Flexibility to work occasional evenings, holidays, and weekends as needed

 

REQUIRED EQUIPMENT

  • Must have access to stable, reliable internet access

REPORTING RELATIONSHIPS

Supervised by: Director, Communications Team 
Supervises: None

Company Description: PaceMate™ is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.

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